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Your operations team pays per user for social care and ticketing. Your leadership team gets a program built around your brands, competitors and leaders.
Trusted by 500+ enterprise brands in 35+ countries.
Konnect for Operations
Per-user plans for the team that serves your customers. Start where you are and move up without changing platforms.
Get in control
Social care and ticketing for modern service teams.
Starting at$39/user/month
Billed yearly
Every complaint gets an owner and an SLA.
Unlock in ProfessionalSocial listening · Workflow automation
Unify and automate
Connect channels, systems and workflows across your CX operation.
Starting at$79/user/month
Billed yearly
Tickets route, escalate and resolve themselves.
Unlock in AdvancedKonnect AI+ · Agent Empower
Recommended for enterprises
Run on AI
AI in every conversation, every agent and every quality review.
Starting at$129/user/month
Billed yearly
Routine work runs itself. Agents get the right answer as the customer asks.
Large or multi-brand operation?See Enterprise
Enterprise
Custom implementations, enterprise architecture and a dedicated success team, scoped to your operation.
Custom pricing
Plans are tailored to team size, social profiles and listening volume. Prices in USD, billed yearly. Taxes extra where applicable.
Every plan includes
Compare plans
| Feature | Starter$39/user/mo | Professional$79/user/mo | Advanced$129/user/mo |
|---|---|---|---|
| Care and ticketing | |||
| Social care inbox | |||
| Omni-channel ticketing across email, chat, WhatsApp and social | |||
| Case management and SLAs | |||
| Social publishing | |||
| Advanced social care and ticketing | – | ||
| Workflow automation and smart routing | – | ||
| Listening and analytics | |||
| Social listening | – | ||
| Dashboards | Standard | Advanced analytics and BI | Advanced analytics and BI |
| AI | |||
| Team insights | |||
| AI Essentials | |||
| Konnect AI+ automation agents | – | – | |
| Agent Empower | – | – | |
| AI quality assessment | – | – | |
| Integrations | |||
| Integrations | Standard | CRM, contact center and marketing automation | CRM, contact center and marketing automation |
| Open APIs and webhooks | – | ||
| Commitment | |||
| Minimum commitment | Applies | Applies | 30 users |
Switching
You chose your current tools for good reasons. Here is the next step from where you stand.
What you have
What it often costs you
With Konnect Insights
What you have
What it often costs you
With Konnect Insights
What you have
What it often costs you
With Konnect Insights
How switching works
We map your channels, workflows, integrations and reports.
Channels, workflows and historical data where available.
Your team works in Konnect Insights while your current tool stays live.
Switch once training is done and dashboards are ready.
For your leadership team
Team insights tell supervisors what is happening on the floor. Konnect for Leadership tells your CEO, CMO and CX head what it means for the business, every morning, against every competitor you name.
Programs from $50K a year
Konnect for Leadership
KRC gives every leader the answers that grow the business. Front Office OS turns them into action across the platforms you already run.
Leadership program
Programs from $50K a year
Tailored to your brands, competitors and leaders. Works with or without our operations platform.
No per-user math. Every leader who needs a brief gets one.
KRCIntelligence for every leader
OSFront Office OS
How your program is shaped
Four things decide the scope of your program. We agree them with you before you sign.
One brand or a whole portfolio, each against its own peers.
The peers you name, tracked every day with the same method as you.
Who gets which brief, when, and on which channel.
The platforms Front Office OS reads from and acts across.
What sits underneath
Every answer is grounded in data we collect, clean and join for you, and every number links to its source.
The first 90 days
A sample CEO brief on your own brand, within 48 hours.
Briefs and the war room go live.
Your first strategic readout against your peers.
Front Office OS moves from shadow mode to approved actions, with a value review.
Need social care and ticketing for your team too?
Questions, answered
About Operations plans. Not sure where you stand? Take the Modern CX Platform Checklist.
About Leadership programs. More questions? Read the 40 leaders ask before saying yes.
Most teams split care, ticketing, listening and reporting across separate tools. Konnect Insights brings them onto one platform with AI and team insights built in, and a parallel run means your team never goes offline while you move.
Operations plans are priced per user, billed yearly. Your final plan depends on team size, social profiles and listening volume, and our team will send you a quote.
One account on one network. A brand’s Instagram and Facebook accounts count as two profiles.
A public post, comment or conversation about your brand or keywords that listening captures.
Yes. Every plan includes AI Essentials (reply suggestions, summaries and sentiment) and team insights. Advanced adds Konnect AI+ automation agents, Agent Empower and AI quality assessment.
An AI insights home inside Konnect Insights. Supervisors and managers open it to see what changed today, why, and what needs attention, before they open the queue.
Yes, a minimum commitment applies to each plan. Advanced starts at 30 users.
Yes. Your data, workflows and configuration stay in place when you upgrade.
It depends on your channels, integrations and data. After discovery you get a migration plan, and a parallel run avoids any downtime.
Because its value comes from what your leaders learn and act on, not from how many people log in. Your program is shaped by your brands, competitors, leaders and the systems Front Office OS connects to.
KRC for your leadership team: daily briefs for each leader, Ask, a quarterly board pack, competitor intelligence, cross-brand benchmarks, the digital war room, Reputation Watch and Content Studio. Front Office OS acts across your front office systems with approval.
No. Konnect for Leadership works with or without it. If you also run support on Konnect Insights, KRC reads every ticket, call and quality score natively.
Yes. Name your brand and the three competitors you watch most, and we’ll send the brief your CEO would open tomorrow morning, within 48 hours.
Briefs and the war room go live in your first week. Your first strategic readout arrives by day 30, and Front Office OS moves to approved actions by day 90.
No. We don’t train AI models on your data. Security and compliance details are on the KRC page.
One intelligence layer above your contact center, CRM, marketing automation, field service and homegrown tools. It sees across all of them and acts across them, without replacing any of them.
