...

One Platform for Modern Customer Experience

Replace fragmented CX tools with a unified platform

Social Listening
Omni-Channel CX Management
AI Agent Assist
CX Intelligence

Customer Experience is no longer just an operations function.

THE OLD WAY

Most CX tools were built to manage tickets and support operations.


But today, customer conversations contain far more than support requests.

THEY REVEAL
  • Product issues customers are facing
  • Brand perception across markets
  • Emerging risks and crises
  • Campaign feedback in real time
  • Customer trends that influence business decisions

When this data is fragmented across multiple tools, organisations lose the ability to extract meaningful intelligence.

Konnect Insights was built to solve this. A unified CX intelligence platform where every customer conversation becomes an opportunity for insight, automation and strategic decision-making.

CX Insights

Flexible plans designed for growing CX operations

Every plan includes the core capabilities required to run modern
customer experience operations.

Starter

Build your CX foundation

  • ✓ Omni channel ticketing
  • ✓ Social media engagement
  • ✓ Social Listening
  • ✓ Publishing Tools
  • ✓ Dashboards & analytics
  • ✓ Workflow automation
  • ✓ Standard Integrations

Professional

Expand across channels & markets

    Includes everything in Starter, plus

  • ✓ Advanced automation workflows
  • ✓ Enhanced analytics
  • ✓ Multi-team collaboration
  • ✓ Expanded integrations
  • ✓ Advanced reporting

Advanced

Global CX at full scale

    Includes everything in Professional, plus

  • ✓ Enterprise security controls
  • ✓ Custom integrations
  • ✓ Dedicated support
  • ✓ Advanced governance capabilities
  • ✓ Multi-brand management
✕

AI-Powered Omni-Channel CX Solution
$39 / user / month
billed yearly
Starter
$79 / user / month
billed yearly
Professional
$119 / user / month
billed yearly
Advanced
Social Care, Customer Engagement, Ticketing
Case Management ✓ ✓ ✓
All In One Inbox (Social, Emails, Calls, Chats, Messaging Channels) ✓ ✓ ✓
X / Twitter Enterprise Data - ✓ ✓
Channels Covered – Click here for all Data Sources (X, Facebook, Instagram, LinkedIn, YouTube, TrustPilot, Playstore reviews, Appstore reviews, Google Business Reviews, LINE, Viber, TikTok) ✓ ✓ ✓
BYOC - ✓ ✓
Boolean Search Queries (Real-time keyword / brand and competition monitoring) - ✓ ✓
Automated Ticket Routing - ✓ ✓
Service Level Agreements (SLA) Management - ✓ ✓
Smart Ticket Prioritisation - ✓ ✓
Supervisor and Agent Views ✓ ✓ ✓
CSAT and NPS Surveys - ✓ ✓
Canned Responses ✓ ✓ ✓
DM Link – Take conversations Private ✓ ✓ ✓
Approvals for Replies - ✓ ✓
Macros - ✓ ✓
Case Routing for Teams - ✓ ✓
Crisis Management Alerts - ✓ ✓
Key Features
Dashboards - ✓ ✓
Konnect BI Tools - ✓ ✓
Konnect AI+ (AI Summary, AI Agent Assist and more) - - Add-on
AI Powered Quality Assessment - - Add-on
Social Listening for Marketing Insights - ✓ ✓
Social Analytics for brand and competition - ✓ ✓
Social Publishing ✓ ✓ ✓
1000+ Marketplace App Integrations - ✓ ✓
# of Mentions - Emails, call, chats / month Unlimited Unlimited Unlimited
Social Mentions / month $0.03 $0.03 $0.03
Social Profiles / month $55 / profile $55 / profile $55 / profile
Social Listening, Analytics and Reporting
Sentiment Analysis ✓ ✓ ✓
Omni-channel Report - ✓ ✓
Category Analysis ✓ ✓ ✓
Share of Voice ✓ ✓ ✓
Mention Trend Analysis ✓ ✓ ✓
Agent Performance Reports ✓ ✓ ✓
CSAT Analytics - ✓ ✓
SLA Reports - ✓ ✓
Quality Analysis Reports - ✓ ✓
Social Media Platform Analytics - ✓ ✓
Social Media Competitive Analysis - ✓ ✓
KISS (Konnect Insights Smart Suggestions) - ✓ ✓
Quick Search - - ✓
Automations
Auto Sentiment ✓ ✓ ✓
Auto Classifications - ✓ ✓
Auto Severity Tagging - - ✓
AI-based Auto Replies - - ✓
Rating and Context Based Replies, (e.g. Google Business, iOS App Reviews, Playstore reviews) - - ✓
Automated Actions on Social Media Campaigns - - ✓
Auto Closures / Auto Resolved - - ✓
Smart Ticket Routing - - ✓
CSAT Automations - - ✓
Administration and Security
Role-based access control ✓ ✓ ✓
Single Sign-On ✓ ✓ ✓
Business hours-Global, Multiple, groups Specific) - - ✓
Agent shifts and out of office scheduler - - ✓
Audit logs - - ✓
Allowed domains and IP whitelisting - - ✓
Bulk User Management - - ✓
Two-factor authentication (2FA) - - ✓
HIPAA Enabled ✓ ✓ ✓
Data Masking ✓ ✓ ✓
Support and Service
Online support ✓ ✓ ✓
Access to Konnect Insights' Help Centre and Community ✓ ✓ ✓
Online onboarding and adoption resources ✓ ✓ ✓
Getting started on-demand training ✓ ✓ ✓
Guided learning paths ✓ ✓ ✓
Premier plans—24/7 Proactive support and engagement Add-on Add-on Add-on
Professional Services Add-on Add-on Add-on
Certifications ✓ ✓ ✓

Extend your CX platform with Intelligence Modules

Beyond operations, modern organisations need deeper insights and automation. Konnect Insights offers specialised modules that transform CX into a strategic capability.

CX Intelligence

CX Intelligence

Turn customer conversations into leadership insights that guide strategic decisions

Learn more →
Agent Empower

Agent Empower

Give agents the intelligence to respond faster and better across every customer interaction

Learn more →
Quality Assessment

Quality Assessment

Ensure every interaction meets your brand standards and delivers consistent customer experience

Learn more →
Command Centre

Command Centre

Monitor your brand, customers, and operations in real time from one unified command centre

Learn more →

Most organisations replace multiple CXM tools

Many CX teams operate across several disconnected platforms.

A TYPICAL CX STACK MIGHT INCLUDE
  • A helpdesk platform
  • A social media management tool
  • A social listening solution
  • QA monitoring solutions
  • Analytics dashboards

This fragmentation creates silos and limits the value of customer data.

KONNECT INSIGHTS replaces these tools with One Unified Platform.

The result:
  • Better customer insights
  • Faster support operations
  • Stronger automations
  • Lower overall technology complexity

A Unified Fragmented Platform VS
Fragmented CX Tools

Capability
Zendesk
Freshdesk
Sprout Social
Sprinklr
Konnect Insights
Omni-channel ticketing
Limited
Limited
—
✔
✔
Social listening
—
—
Limited
✔
✔
Publishing
—
—
✔
✔
✔
AI agent assistance
Limited
Limited
—
✔
✔
CX Intelligence
—
—
—
Limited
✔
Unified customer data layer
—
—
—
Partial
✔

Konnect Insights combines the capabilities of multiple CX tools into one integrated platform.

Trusted by brands across industries and markets

Konnect Insights support customer experience operations for organisations across multiple industries and geographies.

30+

Countries

Used in 30+ countries worldwide

26

Industries

Supporting brands across 26 industries

500+

Enterprise Brands

Powering customer experience for organisations worldwide.