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Skip to content Listen to every customer conversation, engage across every channel, and turn CX data into boardroom-level intelligence. All in one unified platform, powered by AI.
Social listening in one tool. Ticketing in another. BI in a third. AI nowhere. The result: blind spots, slow teams, and zero unified view of your customer.
Social team, support team, and analytics team all work in separate platforms. Nobody has the full picture. Customers fall through cracks. Leadership flies blind.
A product complaint goes viral. Support has no visibility. The CMO sees it in the news. Nobody had connected listening to ticketing to escalation workflows.
Every channel, every interaction, every insight in a single platform with AI embedded throughout. CX, marketing, and leadership all work from one source of truth.
Every social platform. Every messaging app. Every review site. Every feedback channel. All unified into one intelligence layer.
Unified inbox across all 30+ channels from social to email to WhatsApp to app reviews.
Track brand, competitor, and industry conversations across every channel in real time.
Plan, create, approve and publish content across all channels from one calendar.
Measure social performance, campaign ROI, influencer impact and audience engagement.
Evaluate agent quality with scorecards, AI evaluation, and compliance detection.
Real-time and historical insights across every CX data point with drill-down analytics.
Three distinct intelligence offerings that work across every module, every channel, every decision.
KRC transforms millions of customer interactions into decisions that matter at the top.
KRC surfaces that all 3 accounts escalated billing dispute tickets that went unresolved for over 14 days. Sentiment turned negative 3 weeks before churn. The signal was there it just wasn't visible to leadership.
Product is praised for design but delivery delays are driving 47% of all negative mentions. Influencer sentiment shifted negative on Day 5. Operations needs to be looped in not marketing.
The North region accounts for 68% of SLA breaches despite handling only 31% of volume. Root cause: understaffed team + no escalation automation. One fix company-wide CSAT improves by an estimated 8 points.
Built for CEOs and leadership teams
Connect your entire CX stack with no-code integrations, open APIs and webhooks data flows freely, workflows run themselves.
